Increase the capacity of your in-house Service Desk with Plan-Net's versatile and non-disruptive new resource.
IT Deskside Support is Plan-Net’s "we’ll-be-right-there" service for situations where a remote fix isn’t the answer.
Our IT Deskside Support service provides an effective extension to your Service Desk, delivering timely and often ‘crisis-averting’ hands-on assistance to your Users, your IT Department and your Facilities Managers at deskside. In addition to its high value to Users at critical moments, Deskside Support provides visible reassurance of your commitment to supporting them in performing their duties without any hinderance.
Our Service Desk service provides Users and IT Managers with rapid and effective resolution of the vast majority of incidents and requests for assistance.
IT Deskside Support complements this, giving Users on-the-ground, hands-on assistance with issues affecting desktop software and hardware, virtual environments, printers, devices (including BYOD) and remote connectivity.
In addition, IT Deskside Support gives your IT Department and Office Management team a responsive resource for implementing joiners and leavers, desktop moves and other day to day changes.
If you’re a professional services organisation involved in the Banking, Investment Management, Private Equity, Insurance, Legal, Accounting or Consulting fields, you have more than 500 users and have your Service Desk in place, then our Deskside Support service ensures that hands-on assistance is always on its way.
Definitely. No matter how good a Service Desk is, there will always be occasions on which what’s needed is for a Support Engineer to ‘show up and fix it’ or ‘show up and show me’. Plan-Net’s Deskside Support means your Users can get on with their work knowing that their problem will soon be resolved by somebody helpful and expert appearing at their side.
If you’d like to know more about how our IT Deskside Support adds expert hands-on aid to our Service Desk offer, get in touch.