Boost the Service Desk you have right now into the Service Desk you actually need.
With the help of one of the UK’s leading providers of IT support to the Financial & Professional Services sectors.

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End User Support

Plan-Net’s diverse portfolio of services to support your Users and your IT department.

End User Support forms the cornerstone of our offer. Our portfolio of services is designed to help the business, and your in-house IT resource, to provide your Users with comprehensive back up so they can work without hinderance, and with the full benefits of your IT investment, at all times, regardless of their work pattern. It is also designed to support your IT Department, giving it the resource to outsource, scale or upskill the support it provides, either long term or on a project basis.

Service Desk

Rapid response, high first-level fix, best practice Support from 7am to 8pm, accessible by phone, email, portal and chat messenger. Capability and capacity matched to a detailed analysis of your ticket data. Out of Hours Support available as an add on.

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Deskside Support

The reassurance of hands-on, physical presence assistance for your Users for situations in which a remote fix is not the right response, combined with the resource to implement joiners and leavers, desktop moves and similar day to day physical requirements.

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Service Desk Underpinning

Service Desk Boost. Our unique service for underpinning the resource of your own Service Desk on a highly flexible contract that plugs our site-trained, expert Support engineers directly into your ACD, helping you resolve tickets, cover absences or backfill project demands.

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24/7 Support

Extend the support available to your Users around the clock, dovetailing seamlessly with your daytime provision. Covers UK staff working late, at weekends or while in other time zones, and supports overseas offices outside of UK business hours.

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Flexible On-site Support

Bespoke, continuously adjustable, business-skilled teams provide an ideal way to add scale or specialist skills to your in-house resource to free up capacity, relieve recruitment difficulties or deploy a complete project without compromising normal service delivery.

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Talk to us about End User Support

If you’re interested in providing better End User Support, more efficiently and cost effectively, get in touch.

Download our FREE
End User Support E-Book

If you share any level of responsibility for delivering high quality IT to your organisation, our FREE e-book ‘Happy Users, Easy Life’ is for you.