One size fits all? We don't think so...
A full-service support solution to reduce downtime and improve performance levels of users across your organisation.
Built to a bespoke design based on detailed analysis of your service requirements and delivered to highest levels of security, best practice and ITIL standards.
We operate to a comprehensive SLA embracing an ethos of high availability, response and resolution, delivered in accordance with quality metrics.
With the support of a Plan-Net Service Desk, you can be assured your users can attain the higher possible efficiency.
With greater demand for mobility and cloud based apps, new technology continues to create complexity in the workplace. This is both exciting and challenging for those of us in the IT space.
Where resolution of a user Incident and Request is just not possible on the Service Desk, you need to be able to rely on a visible, responsive and capable Deskside Service. This service component operates as a natural extension of your Service Desk, providing your employees with high-touch, visible support.
An effective Deskside service successfully manages priorities by providing rapid response and resolution to escalated Incidents, delivering user requests to agreed timescales and meeting schedules for Desktop project work.
Plan-Net is expert in designing and delivering high performing comprehensive Deskside services, combining these workflows together as the subject of a comprehensive SLA.
Our services cover Desktop software and hardware support, joiners and leavers, Desktop moves, end-user devices (including BYOD and printer estate), support of virtual environments and remote connectivity.
You expect maximum productivity from your high value users and an effective Plan-Net Deskside service, being the visible face of IT Support will enable this by working amongst your users.
Needs and demands and support volumes fluctuate almost constantly caused the effect of adopting upgraded or new technology, service transition and changes.
By engaging Plan-Net's flexible on-site support services, you gain and adable IT support component with maximum control over your quality of service. The delivery of the agreed services will be managed by an experienced IT Service Delivery Manager who will work alongside your own support managers, understands your business, specific support requirements, share ITIL best practices and deliver a fit-for-purpose support service.
Our flexible on-site support services can be engaged on rapid delivery schedules and once established can be flexed up and down at short notice, or the skill content adjusted as required, depending on your changing requirements. The added value of peer-to-peer service deliver management leaves your own managers better placed to focus on their true remit - managing the service.
We’ll help you:
It is a pleasure to work with Plan-Net. We wanted a ‘high-touch’ support team and they are consistently delivering this.
Plan-Net has been providing End-User Support services to the legal profession for 28 years.
Why do 14 of the top 15 UK firms choose to partner with us?
We know that service disruptions devastate reputations and revenues in your industry.
Plan-Net’s End-User services are designed to meet the demands in today’s compliance-driven finance sector.
Your business marches to the steady beat of “deadlines, deadlines, deadlines”.
You need a responsive and highly skilled support team to keep you delivering excellence around the clock. That’s what we do.
“By 2020, the average person will have more conversations with bots than with their spouse.” - Gartner.
Gartner’s prediction might seem somewhat dystopian to some (utopian to others). Regardless of how you feel about the rise of chatbots, it doesn’t feel like they are going anywhere. The fear of AI tech taking away jobs has some people feeling very anti-bot. But carefully implemented bots can improve business efficiency and empower users. How? By understanding that they are a workflow and communication enabler, not a replacement for the human touch ― or our dark robotic overlords.
It's easy to understand why the FTF rate is the Service Desk metric that gets the most attention. When measured correctly, it is the figure that identifies when your end-users get a resolution at the time of asking for it. Therefore, it is closely related to user satisfaction.
The password reset request is probably one of the most common tickets your Service Desk receives and yet end-users probably don't give a second thought to the accumulated costs involved.
It's not just the end users that might not be giving the password reset process much thought either, but do you know what it is costing your business? Does your Finance Director know?
IT projects have become increasingly important for businesses that want to compete. As technology has become more complex, your in-house teams need specialist knowledge and experience to deliver on time, on budget, and on-point.
That’s where we come in.
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.