In the Financial Services sector, IT which is functioning at less than 100% efficiency – or fails to work at all – can spell massive losses in revenue and reputation.
Plan-Net has substantial experience in supporting Financial Services organisations to ensure that their IT organisations are not only correctly resourced but are able to meet or exceed the demands of the business, providing
We operate at more than 30 sites across London, delivering everything from flexible, scalable services to fully managed 24/7 service desk solutions. This ensures that users are fully supported with technical expertise specific to the organisation and its infrastructure, and the attention to detail for which Plan-Net is renowned.
Equally, we can support the demands of global business by managing and resourcing pan-European and global projects.
Recent examples of our work in the sector include designing a flexible and scalable IT support model, meeting increased support needs following a merger, ITIL Best Practice education and merging an IT and Facilities service desk.
"The Plan-Net account team is by far the best of all our suppliers."
- A global, city-based and investment bank
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.
When an organisation decides to outsource its Service Desk function, the decision is usually driven by the desire for improved efficiency, greater expertise and raised levels of service. After all, why struggle with trying to deliver a service yourself when you can draft in experts to handle it with a much greater degree of proficiency?
For efficient Service Desk management, never underestimate the importance of an accurate and comprehensive “ticket”. This contains a record of all the things that occur when looking to resolve a particular user Incident or Request. Each time a new Incident or Request occurs, a new ticket is raised. When new information comes in or actions are taken to resolve an Incident or Request, these are recorded in the existing ticket.
It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when they are considering proposing a managed service model, where the third party manages the IT Service Desk and/or parts of IT support, taking over an in-house function.
The CFO will want to know what the benefits are especially in financial terms: how does it save the company money? What are the risks involved? And finally, why would using a provider be better than keeping the activities in-house?