In the Financial Services sector, IT which is functioning at less than 100% efficiency – or fails to work at all – can spell massive losses in revenue and reputation.
Plan-Net has substantial experience in supporting Financial Services organisations to ensure that their IT organisations are not only correctly resourced but are able to meet or exceed the demands of the business, providing
We operate at more than 30 sites across London, delivering everything from flexible, scalable services to fully managed 24/7 service desk solutions. This ensures that users are fully supported with technical expertise specific to the organisation and its infrastructure, and the attention to detail for which Plan-Net is renowned.
Equally, we can support the demands of global business by managing and resourcing pan-European and global projects.
Recent examples of our work in the sector include designing a flexible and scalable IT support model, meeting increased support needs following a merger, ITIL Best Practice education and merging an IT and Facilities service desk.
"The Plan-Net account team is by far the best of all our suppliers."
- A global, city-based and investment bank
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.
A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges such as of how to supporting and the increased security threats of new and rapidly changing technologies, shadow IT, BYOD, mobility and collaboration platforms. In this context, aligning practices across service desk teams and technology can be a challenging process, whose failure can cause operational, reputational and financial problems for the business.
What are the main factors that make Service Desks fail? To find out, we interviewed our in-house expert, Ross Mckay, Operations Delivery Manager at Plan-Net. Ross has gained over 20 years of experience managing many service desks for global organisations and he was keen to reveal to us what he defined as “The three main reasons” that makes a Service Desks fail.
- The Author: Ross McKay, Operations Delivery Manager at Plan-Net
The pros and cons of IT outsourcing have been debated for many years without a proper consensus ever being reached. However the rise of Cloud computing has changed the discussion somewhat – even non-technical decision-makers are signing up for hosted applications, and are already reaping the benefits of outsourcing information technology.
When moving from an in-house provisioned ICT service to an outsource model, organisations may overlook the impact of the supplier transition on service level performance.