Increase the capacity of your in-house Service Desk with Plan-Net's versatile and non-disruptive new resource.
Plan-Net’s flexible onsite IT Support helps you manage exceptional situations in your IT requirement.
Flexible Onsite IT Support is Plan-Net’s fully adaptive ‘tactical special forces’ service, designed as a way for you to deal with specific needs in your IT support caused by a shortage of your own resource, a lack of specific skilling, or by the deployment demands of a particular project.
Focused on mainstream (usually Microsoft led) industry-prevalent technology, Flexible Onsite IT Support gives you a bespoke team, fully conversant with your industry and commissioned specifically for the specification of your contract.
Flexible additional resource, compared to your permanent, day to day availability.
A Flexible Onsite IT Support team, usually comprising 6, 9 or 12 engineers, is deployed onsite. The team delivers both 1st and 2nd Line Support, or a hybrid combination of the two. Once in place, the team can be flexed up and down at short notice, or the skill content adjusted as required, depending on changing requirements.
The team is managed by an experienced IT Service Delivery Manager, who works alongside your own Support managers and who understands your business and your specific support requirements. This leaves your own managers free to focus on managing the service itself.
If you’re in Financial or Professional Services, Media, Telecoms or Education industries, you have more than 500 users, and either your own Support team requires additional or backfill resource, or you have an ad-hoc desktop project to deploy, this would be an excellent way to address your need while maintaining full management control.
Without question. The ability to complement, rescale and reskill your own resource with complete flexibility gives you the facility to get through strategic IT plans and tasks on schedule, without compromising day to day needs. That gives you valuable advantage over competitors straining to balance these two equally important demands using finite resource.
If our fully flexible IT Support resource could be of value to you, get in touch.