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T: +44 (0) 20 3826 9800 | E: info@plan-net.co.uk

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END-USER SUPPORT SERVICES

Would you like to improve the performance, efficiency and operating standards of your IT support function? Plan-Net's End-User Support Services offer fully tailored solutions to fit your unique business needs, environment and team.

Whether you need assistance with all or part of your support function, we can help.

Our services are carefully designed, drawing on 28 years of providing IT support excellence for the UK and beyond. We fix problems, identify and address root causes, and constantly strive for service improvement, keeping your end-users productive and your business driving forward.

High Performance End-User IT Support Models

Our SLA-driven support solutions are designed to deliver improved efficiency and performance to your business through the following: 

  • Excellent resolution, response and user satisfaction 
  • Tailored to your business needs and environment
  • Availability to match your users' demands
  • Designed to the highest levels of security, Best Practice and ITIL standards

Service Desk

Free your in-house IT capability to focus on critical projects that need your attention while we improve your support function with a high performing remote or onsite Service Desk solution.

Deskside Support 

Enhance user productivity and satisfaction with a technically intelligent, customer service driven and professionally managed 2nd line support function.

24/7 Support Availability

Ensure your high-value employees can access a responsive round-the-clock service whenever, wherever they need it.

Flexible On-Site Support

Tap into a responsive and flexible on-site support service with agreed deliverables and under your management control.

Quote start imageWe would like to thank everyone at Plan-Net for the excellent service you have provided the Bank over the last eight years.end-quote image

Judy Bennett, Head of Service, Bank of England