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When managing an IT Support function, excellent customer satisfaction is your holy grail. But do you know how to track, measure and improve it on an ongoing basis?

Handshake SLA

Are you redefining a Support Desk SLA? Or perhaps you are entering into a new partnership? In this IT Support Tips article, I will walk you through the crucial steps to building an SLA that works for you and your end users.

Plan Net is ready for GDPR are you

Your GDPR compliance processes should be well underway by now, but have you missed anything? In this article, we'll look at a few of the overlooked issues with personal data finding their way into your IT Support Desk systems and how to avoid it.

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Are you an IT Support Desk Manager? Or maybe you have one reporting to you? It’s not a job for the faint-hearted. The pressure to perform to SLAs, to keep a team motivated and deliver a quality service for the user does require a certain set of skills and attributes. I want to share with you the secrets of becoming a superstar IT Support Desk Manager so you can achieve the true excellence your organisation expects.

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Could you improve your software ROI? Or perhaps you would like to reduce the time you spend on Software Asset Management (SAM) without harming efficiency? In this article, we look at the fundamentals that drive SAM best practice and how you can reduce the unnecessary time and budget expenditure.