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what is knowledge management

 

Does your IT Knowledge Management System measure up? All too often, key information is out of date, duplicated, contradictory or not even there.

 

Getting your Knowledge Management System up to scratch might seem daunting, but once you have the process underway, your time investment will be repaid tenfold. Read my tips for Knowledge Management success and get back on track today…

metrics

How do you know if your service desk is meeting your SLA? How do you identify training issues and threats to IT stability?

Keeping track of key metrics is the key to a smooth and successful IT Support Desk but how do you know which numbers to focus on? In this guide, I will point you to the most important measurables among the sea of data.

escalaturs

 

This article explores the steps you can take to make onboarding and IT asset management a smooth process and make your team heroes in the eyes of your end-users and C-Suite alike.

 

 

creating safe passwords

The password reset request is probably one of the most common tickets your Service Desk receives and yet end-users probably don’t give a second thought to the accumulated costs involved.

It’s not just the end-users that might not be giving the password reset process much thought either, but do you know what it is costing your business? Does your Finance Director know?

In this article, I want to give some insight that can easily be shared with your wider organisation on the importance of minimising reset requests as well as some tips on how to improve your support and security measures.

happy hands large 

In this article, I want to share what I have learned first-hand through my career and how we have developed our very own best practice for IT Support Team management at Plan-Net.