Plan-Net, employs 22 apprentices to work at financial services client, RBS, at its EMEA Service Centre in Leicestershire. Managed IT services firm, Plan-Net, employs 22 apprentices to work at financial services client, RBS, at its EMEA Service Centre in Leicestershire.
As a preferred supplier to RBS since 2009, Plan-Net ensures that IT and customer service teams at the bank are staffed to the right capacity and skill levels needed via a managed service model.
This covers the RBS centralised Service Centre based in Kegworth Leceistershire, which is responsible for providing IT & procurement support for all staff in the RBS Group and its subsidiary companies across Europe, the Middle East & Africa.
With customer service high on its agenda, RBS wanted to substantially expand its training & development scheme this year and give school leavers in the local area an opportunity to work at the global bank.
Under the guidance of the National Apprenticeship Service, Plan-Net & RBS selected training provider Remit to deliver the 12-month apprenticeship programme in addition to a comprehensive internal training programme developed by RBS.
4 apprentices started with Plan-Net working at RBS in April and a further 18 were inducted in August. Ranging from 16 to 21 years old, the apprentices are carrying out their formal training with Remit which will leave them with three Microsoft Technical Associate certifications, a City & Guilds Level 3 Diploma in ICT Professional Competence and a Level 3 Diploma in ICT Systems and Principles for IT Professionals.
Julie Yates, Head of the Service Centre commented “We see apprenticeships as a really useful way of recruiting and developing potential for the centre and instilling the high standards of customer care we must deliver at the RBS Service Centre. The enthusiasm and promise shown already by this intake from Plan-Net is really encouraging. We’re pleased to have Plan-Net and Remit on board helping us make this a worthwhile scheme for everyone involved.”
Richard Forkan, Director at Plan-Net adds. “We’re especially delighted to be assisting RBS with this project. It’s great we are able to offer young people a viable alternative to university. With a name such as RBS on their CVs and qualifications recognised by the IT industry, it’s a great start to their careers.”
Kyle Lane, one of the Plan-Net apprentices shares his views. “So far, it’s been great. We had a really good induction to all the companies involved and what we would be doing. Training at the Remit IT academy is really practical and, a month in, I’ve already passed three City and Guilds assignments and started one of the Microsoft Technical Associate modules. At RBS, we are learning lots too and resolving live customer problems already. It’s just what I wanted to do!”