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We're delighted to publish our newest case study.

Find out how Plan-Net was able to increase first time fix rates from 57% to 84% and take the Service Desk resolution up to an unprecedented 90% for leading UK insurance and risk law specialist, BLM.

BLM selected Plan-Net to deliver a Managed Service Desk to its 1,600 staff across its 13 offices throughout the UK and Ireland. It was its first ever outsource contract.

Following this, the BLM IT support function underwent a significant process of Service Transformation. Managed by Plan-Net, this included a new Service Desk toolset, a Service Desk restructure and a complete overhaul on process.

Now, Plan-Net manages the law firm's on-site IT Service Desk function, providing extended availability through its 24/7 Shared Service Desk, based in the UK. Read the case study for the full story and the benefits the law firm are enjoying.

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