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Managing any large IT Service Desk to ensure there is both sufficient capacity and capability to meet user demand is always challenging.

There are regular staff career development opportunities and both planned and unplanned absences to cope with.

In addition, with every fresh intake of students, the IT Service Desk at leading London university, UCL, has to flexibly scale up in term time to cope with the significant increase in workload.

UCL required a proven and trusted partner that would be able to deploy experienced and cost effective, flexible IT resource quickly, in order to ensure a level of stability in the Service.

Read how by engaging with Plan-Net, UCL was able to significantly reduce the management overhead for those running the IT Service Desk.

Co-Sourcing has provided the University with both a cost-effective and flexible solution to tackle the challenges faced by the Service Desk all year round.

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