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 keep calm and fix it first time 5

First Time Fix (FTF) as is a great service management metric, as it's the one that indicates the most gain in customer satisfaction if improved upon by a Service Desk.

Read our 9 Tips to increasing First Time Fix.

osborne clarkeInternational legal practice Osborne Clarke has engaged IT Service Provider Plan-Net to provide its 1,350 staff, including more than 700 lawyers, with full out of hours IT support coverage. The service will operate week nights, weekends and Bank holidays and will be delivered via Plan-Net 24, the UK’s only legal specialist 24/7 Shared Service Desk.

hja“We can never relax.” explains Patrick Allen, Senior Partner of law firm Hodge Jones & Allen (HJA). “In fact no one in the legal sector can afford to be a sleepy firm that is slow to react.”

The Global Alliance for Improved Nutrition (GAIN) is an international organization that was launched at the UN in 2002 to tackle the human suffering caused by malnutrition.

plan net logoPlan-Net’s latest contract win with Top 20 law firm DAC Beachcroft sees Plan-Net 24, the UK’s only 24/7 legal-dedicated shared IT Service Desk, now provide support for law firm staff based across thirty countries and five continents.