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dos and donts of service transitionPete Canavan, Support Services Director shares his Do's & Don'ts of Service Transition drawing from his experience of managing such projects over the last decade.

Many firms make the decision to outsource all or part of their Support function or Service Desk. Making a Service Provider like Plan-Net accountable can produce a number of benefits from increased performance, availability, response times, stability, and efficiencies and implementation of Best Practice.

mark lloydMark Lloyd, Service Desk Manager at Plan-Net for top 50 law firm Kennedys, is shortlisted for the Service Desk Institute's 'IT Support Professional of the Year' Award.

Mark Lloyd is a deserving candidate for the SDI's Award for 'IT Support Professional of the Year'. The Awards are taking place on April 22nd 2015.

tales from service deskFind out what really goes on in Service Desks.

If there is anything we know about, it's Service Desks. We run them, review them, re-design them and improve them.

shopping demandsWith ways to shop multiplying rapidly as a result of ever developing online access via the use of tablets, smart phones etc., retailers are required to maintain an 'open all hours' approach with internal IT services to match.

lawrence grahamRecord level of 2% abandonment rate as Plan-Net 24 transforms IT Support for Lawrence Graham.