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clients blmThe UK and Ireland’s leading risk and insurance law business, BLM (formed from the recent merger of Berrymans Lace Mawer and HBM Sayers) has agreed a five year IT Managed Support contract with Service Provider Plan-Net.

end of offshoreThe practice of off-shoring IT services is appealing from a direct cost point of view and works well for areas of IT spend where clear deliverables can be extracted. Examples of the benefits of this can be seen with development work and one off tasks such as application packaging. But does it really work for customer service led functions such as the Service Desk?

dos and donts of service transitionPete Canavan, Support Services Director shares his Do's & Don'ts of Service Transition drawing from his experience of managing such projects over the last decade.

Many firms make the decision to outsource all or part of their Support function or Service Desk. Making a Service Provider like Plan-Net accountable can produce a number of benefits from increased performance, availability, response times, stability, and efficiencies and implementation of Best Practice.

a year in industryThis year Plan-Net is delighted to take on our first 'Year in Industry' employee into our Sales & Marketing department, Bertram Silvera.

The Year in Industry (YINI) specialises in work placements for all aspects of engineering, science, IT and business. It provides paid, degree-relevant work placements for young people in their year out before or during their degree course. In the last 10 years, it has placed 1,200 students at 673 companies, with many of these companies repeating the scheme year-upon-year, including several of Plan-Net's own clients such as Mott MacDonald.

mark lloydMark Lloyd, Service Desk Manager at Plan-Net for top 50 law firm Kennedys, is shortlisted for the Service Desk Institute's 'IT Support Professional of the Year' Award.

Mark Lloyd is a deserving candidate for the SDI's Award for 'IT Support Professional of the Year'. The Awards are taking place on April 22nd 2015.