The talent that drives your business has never been more reliant on technology. For your employees to be as productive as possible, it's important that they receive responsive, effective and comprehensive IT support.
We make it easy for your users to find the help they need, when they need it, whether you operate standard business hours or an 'always-on' business. We resolve their issues quickly and we work to minimise their issues and maximise their output.
We deliver your professional IT Service Desk designed to the highest levels of security, Best Practice and ITIL standards. This means we create an efficient solution that enables us to drive down costs, reduce downtime and improve service levels - both within your IT team and across the organisation.
Service Level Agreements Set By You
We understand that every organisation demands something different from IT. We therefore deliver to service level agreements set by you and calibrated to ensure we always meet business requirements while simultaneously driving down costs.
Removing Your Headaches
With a managed Service Desk from Plan-Net you can be confident you have the solution you need to deliver the service levels your business demands. With Plan-Net taking care of the headaches involved in supporting your IT, you can be free to concentrate on what matters - the strategic direction of your service.
An Intelligent Service
For us, a Service Desk is not just about fixing problems, it's about bringing a level of technical intelligence and analysis to the Service Desk to improve its efficiency and to inform your wider IT and business as to how to be more and effective. Insight-driven proactive action is in the DNA of our solutions. We are constantly reviewing incidents, requests and event trends to continually improve the service.
Why choose Plan-Net?
We have the skills, experience and people to drive your IT service forward. We can deploy a service that will deliver:
- Increased resolution rates and user satisfaction
- Improved efficiency & responsiveness, embedding shift-left principles
- A tailored approach to your business and user needs, with the flexibility to grow
- An operation that handles your data and information with the highest levels of security
- The benefit of a 28-year successful track record and experience
- Continous service and performance improvement
- Transparent and regular SLA-driven management reporting
It is a pleasure to work with Plan-Net. We wanted a ‘high-touch’ support team and they are consistently delivering this.
Roland D'Costa, Director of Global IT Service, 3i Plc