The economic pressures from increasingly demanding clients and aggressive global competition mean law firms are now obliged to provide much more than just good lawyers.
To maintain competitive advantage, they need to deliver this legal expertise efficiently, effectively and innovatively. Commercial capability, good business process and effective technology are now crucial to success in the legal sector, and the IT function is a key enabler to this.
Over the last twenty years, Plan-Net has established a strong pedigree as IT partner and specialist to the legal profession. We’ve delivered IT support services and consultancy to a large number of law firms, including 14 of the top 15 law firms in the UK.
Our portfolio of IT services has been developed with an in-depth understanding of the demands of the legal sector from the service needs of lawyers to the specialist technology platforms they use.
Our services range from specialist IT consulting engagements, managed project deployments through to SLA-driven end-user and infrastructure support, available 24/7.
Every solution is tailored to the specific requirements of each of our clients, but what’s common to all is high levels of response, resolution, security and customer service.
We understand the legal profession, having been working with law firms for over 28 years
We understand the sensitivity of your data and that security and reliability are a must. That’s why we have been accredited with ISO 9001 and ISO 27001
We were the first UK company to offer a 24 hour legal-dedicated round the clock support desk service
As specialists in End User support services for legal, financial and professional services firms, we understand that your business strategy depends on a high quality service desk.
Whether you need to outsource your entire service desk or just peak and out-of-hours cover, Plan-Net can help.
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.
When an organisation decides to outsource its Service Desk function, the decision is usually driven by the desire for improved efficiency, greater expertise and raised levels of service. After all, why struggle with trying to deliver a service yourself when you can draft in experts to handle it with a much greater degree of proficiency?
For efficient Service Desk management, never underestimate the importance of an accurate and comprehensive “ticket”. This contains a record of all the things that occur when looking to resolve a particular user Incident or Request. Each time a new Incident or Request occurs, a new ticket is raised. When new information comes in or actions are taken to resolve an Incident or Request, these are recorded in the existing ticket.
It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when they are considering proposing a managed service model, where the third party manages the IT Service Desk and/or parts of IT support, taking over an in-house function.
The CFO will want to know what the benefits are especially in financial terms: how does it save the company money? What are the risks involved? And finally, why would using a provider be better than keeping the activities in-house?