The economic pressures from increasingly demanding clients and aggressive global competition mean law firms are now obliged to provide much more than just good lawyers.
To maintain competitive advantage, they need to deliver this legal expertise efficiently, effectively and innovatively. Commercial capability, good business process and effective technology are now crucial to success in the legal sector, and the IT function is a key enabler to this.
Over the last twenty years, Plan-Net has established a strong pedigree as IT partner and specialist to the legal profession. We’ve delivered IT support services and consultancy to a large number of law firms, including 14 of the top 15 law firms in the UK.
Our portfolio of IT services has been developed with an in-depth understanding of the demands of the legal sector from the service needs of lawyers to the specialist technology platforms they use.
Our services range from specialist IT consulting engagements, managed project deployments through to SLA-driven end-user and infrastructure support, available 24/7.
Every solution is tailored to the specific requirements of each of our clients, but what’s common to all is high levels of response, resolution, security and customer service.
We understand the legal profession, having been working with law firms for over 28 years
We understand the sensitivity of your data and that security and reliability are a must. That’s why we have been accredited with ISO 9001 and ISO 27001
We were the first UK company to offer a 24 hour legal-dedicated round the clock support desk service
As specialists in End User support services for legal, financial and professional services firms, we understand that your business strategy depends on a high quality service desk.
Whether you need to outsource your entire service desk or just peak and out-of-hours cover, Plan-Net can help.
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.
A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges such as of how to supporting and the increased security threats of new and rapidly changing technologies, shadow IT, BYOD, mobility and collaboration platforms. In this context, aligning practices across service desk teams and technology can be a challenging process, whose failure can cause operational, reputational and financial problems for the business.
What are the main factors that make Service Desks fail? To find out, we interviewed our in-house expert, Ross Mckay, Operations Delivery Manager at Plan-Net. Ross has gained over 20 years of experience managing many service desks for global organisations and he was keen to reveal to us what he defined as “The three main reasons” that makes a Service Desks fail.
- The Author: Ross McKay, Operations Delivery Manager at Plan-Net
The pros and cons of IT outsourcing have been debated for many years without a proper consensus ever being reached. However the rise of Cloud computing has changed the discussion somewhat – even non-technical decision-makers are signing up for hosted applications, and are already reaping the benefits of outsourcing information technology.
When moving from an in-house provisioned ICT service to an outsource model, organisations may overlook the impact of the supplier transition on service level performance.