The economic pressures from increasingly demanding clients and aggressive global competition mean law firms are now obliged to provide much more than just good lawyers.
To maintain competitive advantage, they need to deliver this legal expertise efficiently, effectively and innovatively. Commercial capability, good business process and effective technology are now crucial to success in the legal sector, and the IT function is a key enabler to this.
Over the last twenty years, Plan-Net has established a strong pedigree as IT partner and specialist to the legal profession. We’ve delivered IT support services and consultancy to a large number of law firms, including 14 of the top 15 law firms in the UK.
Our portfolio of IT services has been developed with an in-depth understanding of the demands of the legal sector from the service needs of lawyers to the specialist technology platforms they use.
Our services range from specialist IT consulting engagements, managed project deployments through to SLA-driven end-user and infrastructure support, available 24/7.
Every solution is tailored to the specific requirements of each of our clients, but what’s common to all is high levels of response, resolution, security and customer service.
We understand the legal profession, having been working with law firms for over 28 years
We understand the sensitivity of your data and that security and reliability are a must. That’s why we have been accredited with ISO 9001 and ISO 27001
We were the first UK company to offer a 24 hour legal-dedicated round the clock support desk service
As specialists in End User support services for legal, financial and professional services firms, we understand that your business strategy depends on a high quality service desk.
Whether you need to outsource your entire service desk or just peak and out-of-hours cover, Plan-Net can help.
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.
It is no surprise for those who work in the technology and banking sectors: banks often make large use of outsourcing and managed services for their IT. It is a cost-efficient solution that can help them remain competitive within the market with easy access to the best skills, technology and processes available. However, banks tend to be wary of announcing this practice to the world as they fear customers will think their personal and financial information may be put at risk, and won’t trust them with their money.
There is still a lot of confusion surrounding all models and management options for the IT Service Desk. Ben Whitehead, Service Delivery Manager, explains the different types of sourcing solutions available including near-shoring, co-sourcing and managed sourcing.
Happiness. It’s such an abstract quality. Ask just about anyone whether they are happy about this, about that or about the other, and their response is likely to be shaded. They are not unhappy. They are quite happy. They are mainly happy. Usually happy. Relatively happy.