Project Services

Rapid changes in technology make IT projects inevitable.

But keeping enough of the right people for each type of project in-house just isn't cost-effective. There are many challenges that must be met for your project to succeed. The consequences of failed IT projects can be seriously damaging to the competitiveness of your business. That’s why financial, legal, publishing and professional services firms look to Plan-Net for help.

When looking for a project partner, you want IT experts with a track record in your industry. A partner that understands how to minimise impact on employee productivity during change and maximise ROI on rollout. Plan-Net is a safe pair of hands, ready to work with you to complete your project on time and on budget.

As specialists in IT for high-value businesses, we know how critical a smooth and successful project is to your organisation. We also know that no two businesses are the same. When we say partnership, we mean partnership. We’ll get to the bottom of your project goals and business challenges and help you to the finish line with minimal disruption.

We offer flexible project management solutions. Whether that means working under your internal project manager or bringing our own. If you have in-house resources to work with us, we’ll find and skills-match the right people to complement their skills.

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Empower your IT Project at any life cycle stage

Plan-Net can help you with all aspects of IT projects from design through to ongoing support and end of life consultation.

Expertise in all disciplines across the project life cycle

Plan-Net have expertise in all project life-cycle disciplines


  • Scoping & Design
  • Audit & Testing


  • Business Analysis & Infrastructure Architecture
  • Programme & Project Management
  • Service Delivery


  • Managed Deployment
  • Desktop & floorwalking
  • Training


  • Early-life flexible on-site BAU support


  • BAU end-user support services

IT Project Initiation

Audits, Scoping & Design

IT projects can propel your business forward. A well-executed project can deliver financial returns, efficiency and competitive advantages. But if a project derails, the reputational and financial damage can be far reaching. This daunting prospect stops some businesses from reaching their full potential as it can feel easier to avoid risk by avoiding change altogether.

Minimising risk and maximising project potential requires a well-defined scope and project design from the outset. We can help you with audits, testing and robust roadmaps to ensure your project is a success.

Our project planning solution provides:

A clearly defined project in line with your business objectives: We can help define deliverables, budget, objectives, deadlines, and assign responsibilities.

Project shaping: Our accredited experts will help match what you need to what is achievable. We’ll provide guidance, leadership, and mentoring.

Documentation and skills transfer: We’ll help you bring your staff up to speed with new technologies quickly and give them the tools for a smooth transition.

IT Project Planning

Infrastructure, Architecture & Business Analysis

IT project success depends on a thorough business analysis process. Precise business analysis marries business needs and project outcomes. This ensures the right infrastructure, architecture, software and application testing is implemented before you start your project.

We’ll determine your business needs & gather input from key project stakeholders. This includes aspects such as data modelling together with assigning timescales and responsibilities.

Our project planning includes:

  • Architecture assessment and design
  • Auditing existing infrastructure and identifying requirements for project success
  • Assessing business impacts before and after implementation of the project
  • Quality reviews to ensure your applications are fit for purpose
  • An agile, fluid approach, dealing with issues and suggesting project changes, should your business require change

IT Project Execution

Managed Deployment for your projects

Successful IT project deployments rely on effective management. It’s at this stage when changes start to visibly impact your employees. This makes it a highly sensitive piece as it can affect business productivity, your customer experience and internal perceptions.

Plan-Net provides project deployment capability to minimise risk and have your project delivering results on time. We supply the skills and expertise needed. With our help, your business is relieved of the additional logistics, admin and HR overheads that usually come with an IT project deployment. We’ll work around your peak business times so that you can keep your high-value staff productive and your customers satisfied.

IT Project Transition

Early life project support

IT projects don’t truly finish on your go-live day. After any big change, your business needs to take stock, be ready to meet new challenges and conduct project reviews. During Early Life Support we can help you review your IT KPIs, internal SLAs and monitor performance according to ITIL standards. We go beyond implementation to give early-life support and peace of mind for your whole organisation.

Once your project has been deployed, everything changes. New workflows become the new normal and business as usual needs to continue as your teams get up to speed with new systems. We can support you with additional resources for Problem Management and Incident Management to make sure your project takes hold without adding strain to your in-house IT staff. We can train your staff so that you have the tools to get a return on your project investment faster. We’ll walk the floor to resolve issues fast and ensure you have the processes in place for continued success.

Once your project has stabilised, we’ll conduct a final review to identify common requests and support needs so that you can maintain your environment and your users are kept productive after the change.

IT Operation

End user support

Newly completed projects nearly always result in new processes and tools, for both end-users and your IT helpdesk. Undertaking a project is, in itself, an indication that your business needed to improve efficiency, grow or expand.

Once your project has come to life, you’ll want to see the rewards come fast. Any IT project is an investment, any business investment needs to give you a demonstrable returns. To close the project lifecycle and see those returns, you’ll need sufficient end user support.

Whether you need additional helpdesk resources or a fully outsourced solution, we can help. We only use onshore analysts with tried and tested tools and frameworks. We can even provide first-line support on your premises, perfect for businesses with high-value employees who you can’t afford to have waiting for help.

Find out more about our End-User Support services

Why choose Plan-Net?

Our project management services are built to fit your industry, your business goals and your team. Speak to us about your project if you need:

  • Extra skills and experience to help your team at any stage of the project lifecycle
  • A partner with a proven track record of successful projects for businesses like yours
  • Security & best practice taken seriously ― take a look at our accreditations
  • Control of overall project direction with a collaborative and supportive team
  • More expert resources to beef up your project delivery team


Using Plan-Net to help us with projects really works for us. With such a large number of users and where it's so important to keep disruption at a minimum. We know we can rely on Plan-Net's support and commitment to deliver a great project outcome.

James Waldie, IT Service Delivery Manager, Addleshaw Goddard

Addleshaw Goddard

Sectors we work with


Plan-Net has been providing End-User Support services to the legal profession for 28 years.

Why do 14 of the top 15 UK firms choose to partner with us?

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Finance and banking

We know that service disruptions devastate reputations and revenues in your industry.

Plan-Net’s End-User services are designed to meet the demands in today’s compliance-driven finance sector.

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Media and publishing

Your business marches to the steady beat of “deadlines, deadlines, deadlines”.

You need a responsive and highly skilled support team to keep you delivering excellence around the clock. That’s what we do.

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Professional services

As a professional services business ourselves, we know what productivity means to your business...and your clients.

Our sector experience and IT support experts are ready to support your users as they grow your business.

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Other services from Plan-Net

End-user support services

End-user support services

As specialists in End-User support services for legal, financial and professional services firms, we understand that your business strategy depends on a high quality service desk.

Whether you need to outsource your entire service desk or just peak and out-of-hours cover, Plan-Net can help.

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Consulting services

Consulting services

Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.

We’re here to take full responsibility from beginning to end.

Find out more >

Infrastructure services

Infrastructure services

Cloud, mobility and other emerging technologies are changing the way your industry does business.

Our Infrastructure experts are ready to help with migrations, on-prem, cloud and hybrid solutions whether you need a transformation or ongoing management.

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