Plan-Net specialises in providing high availability, highly skilled proactive IT support and services to suit those firms where remaining productive has a direct impact on profitability.
Since 1990, Plan-Net has worked with a range of professional service companies and has developed a depth of experience in delivering performance and efficiency improvements.
Our services range from specialist IT consulting engagements, managed project deployments through to SLA-driven end-user and infrastructure support, available 24/7.
Every solution is tailored to the specific requirements of each of our clients, but what’s common to all is high levels of response, resolution, security and customer service.
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.
It can sometimes be challenging for CIOs, IT Directors and other Senior IT Managers within the business to get the CFO or The Board’s buy-in for an IT project. Many find it even more difficult when they are considering proposing a managed service model, where the third party manages the IT Service Desk and/or parts of IT support, taking over an in-house function.
The CFO will want to know what the benefits are especially in financial terms: how does it save the company money? What are the risks involved? And finally, why would using a provider be better than keeping the activities in-house?
There is no magic formula or single, industry-wide benchmark for determining appropriate IT Service Desk staffing levels. But that’s not to say that your needs should be assessed based on rough-and-ready assumptions. Rather, by knowing which variables to analyse and which service-based KPIs to track, you should be suitably equipped to accurately gauge your requirements.
Is the concept of the fully automated, AI-driven IT Service Desk a realistic one? And even if it is technically possible, does this make it something that businesses should necessarily aspire to?