Plan-Net specialises in providing high availability, highly skilled proactive IT support and services to suit those firms where remaining productive has a direct impact on profitability.
Since 1990, Plan-Net has worked with a range of professional service companies and has developed a depth of experience in delivering performance and efficiency improvements.
Our services range from specialist IT consulting engagements, managed project deployments through to SLA-driven end-user and infrastructure support, available 24/7.
Every solution is tailored to the specific requirements of each of our clients, but what’s common to all is high levels of response, resolution, security and customer service.
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.
A high performing service desk can have a hugely positive impact across any organisation; from optimising investments in technology to the productivity of the overall workforce and the competitiveness of your business. However, nowadays service desks face many new challenges such as of how to supporting and the increased security threats of new and rapidly changing technologies, shadow IT, BYOD, mobility and collaboration platforms. In this context, aligning practices across service desk teams and technology can be a challenging process, whose failure can cause operational, reputational and financial problems for the business.
What are the main factors that make Service Desks fail? To find out, we interviewed our in-house expert, Ross Mckay, Operations Delivery Manager at Plan-Net. Ross has gained over 20 years of experience managing many service desks for global organisations and he was keen to reveal to us what he defined as “The three main reasons” that makes a Service Desks fail.
- The Author: Ross McKay, Operations Delivery Manager at Plan-Net
The pros and cons of IT outsourcing have been debated for many years without a proper consensus ever being reached. However the rise of Cloud computing has changed the discussion somewhat – even non-technical decision-makers are signing up for hosted applications, and are already reaping the benefits of outsourcing information technology.
When moving from an in-house provisioned ICT service to an outsource model, organisations may overlook the impact of the supplier transition on service level performance.