All too often opportunity costs are overlooked as businesses focus on the bottom line - especially in what are seen as cost centres such as the Service Desk.
In just 20 questions, diagnose your organisation's Service Desk and assess its strengths and weaknesses.
You'll then immediately be able to access a tailored report that ranks its performance across different areas and provides an indication of how your Service Desk overall performance is impacting on your business' productivity and competitive advantage.
Your responses suggest serious shortcomings with your Service Desk which will be affecting your end users, and so impacting the business itself. Let us know if you would like our assistance.
Your responses suggest that your Service Desk team are aware of how things should be, but sometimes fall short in terms of delivering to this level. Let us know if you’d like some help.
Your business is reaping the full benefits of a well-managed, capably staffed and appropriately skilled and tooled Service Desk. You don’t seem to need much help, but get in touch if you’d like to discuss our service for adding resource when needed.
Our report, tailored to your results, will give you a full breakdown of your Service Desk score, focusing on four key areas of Service Desk Optimisation: Performance, Business Alignment, Capacity and Innovation.
You'll receive a rank against each area and be able to access top tips to Boost your Service Desk performance.