Free downloadable stuff.

We've learnt a lot of over the last 29-years. It's about time we get that down on virtual paper and share with you. Over the next few months, we're going to be creating to some great resources to share our knowledge, insights and tips to help your IT function and capability be the best. So, keep checking back regularly!

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    The Ultimate Guide to improving your IT Service Desk performance

    Making the business case for Service Desk optimisation is the first step. After all, where resources and time are limited - and with competing claims for your time and attention coming in from other areas of the business, what makes this area a priority?

    We give a real-life illustration of how Service Desk optimisation makes a positive difference - and outline the trends to watch to further boost performance. This is the Ultimate Guide to improving your IT Service Desk performance. 

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    assess service desk1

    In just 20 questions, diagnose your organisation's Service Desk and assess its strengths and weaknesses.

    You'll then immediately be able to access a tailored report that ranks its performance across different areas and provides an indication of how your Service Desk overall performance is impacting on your business' productivity and competitive advantage.

    10 things your IT Service Desk Should not be doing- Thumbnail

    How can you tell if an IT Service Desk is fit for purpose? To help you with this, Ben Whitehead, Head of Project and Support Services, lists the 10 things that should not be happening. If they are, then perhaps it's time to rethink whether your current IT support is due an overhaul.

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    With emerging tech like mobile, chat, cloud and more, helpdesks have never been under more pressure. Pete Canavan, Plan-Net's Support Services Director, want to help ease that pressure by sharing what he's learned over the last two decades. This is a compilation of his top 20 tips, inspired by the most common questions he's asked every day.

    M&A 2019- min

    50% of M&A activity fail to deliver an increase in shareholder value.

    Make sure you and your organisation are not part of this statistic.

    This guide will highlight what you need to consider to ensure your IT integration is a success.

    SD What to Consider 2019-min

    Deciding whether to outsource all or part of the IT support function, such as the IT Service Desk, is a common consideration amongst organisations of all sizes.

    As a Managed Service provider with a 28 year track record, we’ve highlighted some of the key areas to consider when evaluating the option of Service Desk outsourcing.

    7 Ways 2019-min

    The continued consumerisation of it means that users are more demanding than ever and there are multiple devices per user to support, including their own. So whilst these challenges are not new, the nature of the issues and the focus of the service desk is changing.

    This guide will help understand the Service Desk Challenges and how to resolve them instantly. 

    5 Steps Service Transistion 2019-min

    As our reliance on IT only increases with time, it is being more and more acknowledged that the IT Service Desk is the backbone of most organisations. It not only serves to support the business, but can improve the way work is carried out ultimately assisting the business to be more competitive.

    A Service Transition project can help the service it needs to be efficient, well-managed and up-to-date with the latest innovations.

    Flexible On-site Support - Infographic

    Flexible on-site support from Plan-Net combines the control and stability of permanent staff with the flexibility of contractors, with the added features of a complete end-to-end service.


    IT managers often find themselves constantly juggling uncertain demand against continually variable supply of IT support resource. Aware of Plan-Net’s reputation in the financial sector, the Bank approached Plan-Net to alleviate their urgent requirements and provide a long-term solution that would still allow them to retain overall management control.

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    Plan-Net helps small and midsize businesses (SMBs) make the use of technology a business advantage.
    Modernising your systems and business processes can set you apart from your competitors, whatever size they may be. With Plan-Net, you can choose your own path to modern with flexible, familiar and trusted solutions that support your business goals— growing sales, increasing efficiency, protecting your data, or enabling a mobile workforce.

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    A common misconception about Office 365, for example, is that it is simply a version of Office accessed by a browser.
    To help in your migration to the cloud, we’ve created this mythbusting guide for all-things Office 365. When considering Office 365 to power your organisation, you need to know the facts. Your business depends on it.


    Many organisations now want to quickly take advantage of cloud adoption by migrating their existing applications and workloads. However, cloud migration requires careful planning and strategy.
    To enable successful migration, it’s important to have a strong plan in place that covers the end cloud environment, training and, most importantly, the readiness of your workloads and applications.


    Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by shifting some or all their management and operations from on-premises, hosted, and outsourced implementations to Azure’s infrastructure-as-a-service (IaaS) offering. 

    Plan Net eBook cover

    This eBook profiles six companies from different industries and regions. Each took advantage of Office 365 cloud-based services to drive business transformation, using the services in strategic ways. All six companies saw significant benefits, including rapid implementation, easy management and high adoption rates.

    These stories introduce you to the types of business needs you can address by rolling out various Office 365 services and the impacts you can make as a result. They also trigger helpful questions to ask yourself as you start your own digital transformation.

    Infrastructure Design

    An IT Infrastructure Review considers whether your IT infrastructure operates securely and efficiently. Even with an existing framework in place, it’s easy for capacity issues, performance drops and IT governance oversights to appear to the detriment of the business.

    PLEASE USE ORIGNAL LARGE IMAGE Boost- Service Desk Underpinning - Banner Image

    Service Desk Boost delivers IT Service Desk additional resource via a team of experienced support analysts located at our 24/7 Service Desk operations centre here in the UK. Connecting securely to your IT Service Desk, we replicate the environment of your service precisely, including direct population of your toolset.

    We then become a seamless part of your IT Service Desk resource each day, handling an agreed volume of tickets, within agreed hours of operation. If you need additional tickets handling, scaling up is easy...


    Having been in the Service Desk business for over 30 years, one of the most frequent questions costumers ask is: how can I assess the performance of my service desk? And, more importantly, how do I prevent my service desk from failing?
    In order to address these questions and shed light on this highly debated topic, the purpose of today’s podcast is to provide advice to anyone involved in service desk operations on how to prevent Service Desks from failing.
    Today, our in-house expert and Service Delivery Manager, Ross Mckay will be giving you valuable tips that will improve the performance of your service desk.