Plan-Net has been providing End-User Support services to the legal profession for 28 years.
Why do 14 of the top 15 UK firms choose to partner with us?
We know that service disruptions devastate reputations and revenues in your industry.
Plan-Net’s End-User services are designed to meet the demands in today’s compliance-driven finance sector.
Your business marches to the steady beat of “deadlines, deadlines, deadlines”.
You need a responsive and highly skilled support team to keep you delivering excellence around the clock. That’s what we do.
Analysis, design, and migration work. Refining procedures and recommending solutions. These are the building blocks of IT consulting. But we believe that a project isn’t complete until it’s been successfully implemented.
We’re here to take full responsibility from beginning to end.
To assess how well your IT support provider is performing, transparency is essential. How effectively and efficiently are incidents being resolved? To what extent are user expectations being met? What areas are in need of improvement – and what form should that improvement take? Your organisation deserves a clear picture on all of this.
A ticketing system is essentially your central hub for managing IT user support requests. It enables your team to capture IT needs from across your organisation, to assess their nature, to prioritise them, and to enable effective resolution of issues.
Policies, training and awareness, technological tools, physical security barriers – the IT security market today offers all sorts of solutions to help you protect your business from potential reputational or financial damage. However, a heavy investment in information security solutions may have a counter-productive impact on the business. It can affect the corporate culture, flow of information and operational processes, leading to inefficiencies and productivity loss. On the other hand, being too permissive can have the same result, with employees able to access, share, lose or damage sensitive data too easily.