Increase the capacity of your in-house Service Desk with Plan-Net's versatile and non-disruptive new resource.
Plan-Net’s IT Service Desk is a full-service solution for keeping your business and your users working effectively.
Our Service Desk service is designed and configured specifically for your business, to keep your users and systems working smoothly and happily throughout the day. It can be extended to provide full support for out of business hours queries and incidents if you wish. We can base the service either on or off your premises with no difference at all to the quality of support experienced by your users, the business or your own IT Department.
From 7.00am to 8.00pm (with optional round the clock extension through our Out of Hours service), your users and IT department will have a clearly defined, appropriately staffed and constantly available single point of contact to which to direct all IT faults, queries and requests.
Users can access the service by phone, email, web portal and (where required) chat messenger. Tickets are logged and managed inside your own ticket logging system, providing both your users and management with full visibility.
The model for your Service Desk is initially
If you’re a professional services organisation involved in the Banking, Investment Management, Private Equity, Insurance, Legal, Accounting or Consulting fields, and you have more than 500 users, our Service Desk service, combined with Plan-Net’s extensive experience in these sectors, would be difficult, if not impossible to beat.
It certainly is. By ensuring your users can get on with their work with an unrivalled quality of support to deal with IT issues, and by relieving you of the onus for managing, maintaining and scaling support resource, Plan-Net’s Service Desk contributes both operational and cost-saving Business Advantage.
If you have issues with your current Service Desk, or are considering changing the way you provide support, get in touch.