Increase the capacity of your in-house Service Desk with Plan-Net's versatile and non-disruptive new resource.
Service Desk Boost, our IT Service Desk additional resource solution, adds ongoing capacity to your in-house Service Desk.
Service Desk Boost is a smart and cost-effective way to add capacity and expertise to your own Service Desk without any of the recruitment hassles, employment overheads, long term commitments or additional management issues associated with increasing your employed resource. Deployed on a 90-day rolling contract, Service Desk Boost seamlessly adds fully pre-trained resource to your existing Service Desk, every single day.
Service Desk Boost delivers IT Service Desk additional resource via a team of experienced support analysts located at our 24/7 Service Desk operations centre here in the UK. Connecting securely to your IT Service Desk, we replicate the environment of your service precisely, including direct population of your toolset.
We then become a seamless part of your IT Service Desk resource each day, handling an agreed volume of tickets, within agreed hours of operation. If you need additional tickets handling, scaling up is easy.
Before being deployed to you, our analysts complete thorough onsite training with your IT Service Desk. The quality of telephone response and ticket handling delivered by Service Desk Boost will surpass or match the performance metrics achieved by your own team.
If you’re a law firm, financial services company or other professional services organisation with more than 500 users, running your own Service Desk, and you’d like to be able to add to additional resource to its core capacity without increasing your headcount or having to train people, Service Desk Boost is the ideal solution.
How could it be anything other? By giving you all the advantages of additional, site-trained resource on your Service Desk, without any of the disadvantages of having to increase headcount or even make a long-term commitment, Service Desk Boost advances your quality and flexibility of service delivery, as well as your cashflow.
To discover how Service Desk Boost could add additional resource to your IT Service Desk, get in touch.