Service-Desk-Boost_Blue-White-1

Increase the capacity of your in-house Service Desk with Plan-Net's versatile and non-disruptive new resource.

Read more

IT Service Desk Additional Resource - Service Desk Boost.

Service Desk Boost, our IT Service Desk additional resource solution, adds ongoing capacity to your in-house Service Desk.

Service Desk Boost is a smart and cost-effective way to add capacity and expertise to your own Service Desk without any of the recruitment hassles, employment overheads, long term commitments or additional management issues associated with increasing your employed resource. Deployed on a 90-day rolling contract, Service Desk Boost seamlessly adds fully pre-trained resource to your existing Service Desk, every single day.

What does Service Desk Boost give you?

Service Desk Boost delivers IT Service Desk additional resource via a team of experienced support analysts located at our 24/7 Service Desk operations centre here in the UK. Connecting securely to your IT Service Desk, we replicate the environment of your service precisely, including direct population of your toolset.

We then become a seamless part of your IT Service Desk resource each day, handling an agreed volume of tickets, within agreed hours of operation. If you need additional tickets handling, scaling up is easy.

Before being deployed to you, our analysts complete thorough onsite training with your IT Service Desk. The quality of telephone response and ticket handling delivered by Service Desk Boost will surpass or match the performance metrics achieved by your own team.

IT Service Desk additional resource support agent - Plan-Net
Is Service Desk Boost IT Service Desk Additional Resource right? graphic - Plan-Net

Would our Service Desk Boost service be of use to you?

If you’re a law firm, financial services company or other professional services organisation with more than 500 users, running your own Service Desk, and you’d like to be able to add to additional resource to its core capacity without increasing your headcount or having to train people, Service Desk Boost is the ideal solution.

What are the big wins with Plan-Net Service Desk Boost?
For your Users
  • Enhanced support from your Service Desk due to increased headcount performing imperceptibly from your own people.
  • No more slow-service days caused by Service Desk absences.
  • Plan-Net level rate of first-time fix.
     
For your IT Department
  • Immediate and stable extension of Service Desk resource.
  • Avoidance of all recruitment issues and obligations, and training needs and costs.
  • Seamless operational integration as part of existing Service Desk.
     
For the Business
  • Flexibility and versatility of 90-day rolling contract.
  • Continuous scalability of availability and capacity, including for project backfill.
  • Absence of all indirect costs and recruitment burden.
It Service Desk Additional Resource client shot- Plan-Net

"We can now provide a much more proactive service. Working with Plan-Net has enabled us to focus on improving the service as a whole. We know we have a capable support function we can rely on and build on."

IT Manager, Kennedys, Top 30 UK law firm

Is our Service Desk Boost service ‘Business Advantage IT’?

How could it be anything other? By giving you all the advantages of additional, site-trained resource on your Service Desk, without any of the disadvantages of having to increase headcount or even make a long-term commitment, Service Desk Boost advances your quality and flexibility of service delivery, as well as your cashflow.

Service Desk Boost is Business Advantage IT graphic - Plan-Net

Find out about adding additional resource to your IT Service Desk today.

To discover how Service Desk Boost could add additional resource to your IT Service Desk, get in touch.

Download our FREE
End User Support e-book

If you share any level of responsibility for delivering high quality It to your organisation, our FREE e-book ‘Happy Users, Easy Life’ is for you.

GET IT NOW
ebook 3d thumbnail