Service Desk Outsourcing: What To Consider

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Deciding whether to outsource all or part of your IT support function, such as the IT Service Desk, is a common consideration amongst organisations of all sizes.

As a Managed Service provider with a 29 year track record, we’ve highlighted some of the key areas for you to consider when evaluating the option of Service Desk outsourcing, 

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What to expect:

The Service Desk does represent a significant cost centre to most organisations, but we know that its importance to the business cannot be overlooked and should not be underestimated. If you are completely unsure or feel terrified outsourcing your service desk than this guide will help you understand how the decision to outsource your service desk can have a major impact on your business and productivity.

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First Time Fix rates have increased from 57% to 84%. Service Desk resolution is now at unprecedented levels of 90%.

Adrian Hiscock, Head of IT Services, Osborne Clarke

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